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Blog 5: What United Airlines Can Do

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A situation such as the one United Airlines has face, it has to be understood in many different aspects due to its complexity. One thing I would suggest in the future to companies with similar scenarios, is hire a writer and a professional in Public Relations damage control. A common issue with many companies that end up in a backlash, is their response is awful A large number of scandals could be fixed with patience, and a sincere apology, and sometimes change within the organization. In United Airlines situation, it was a complete disaster that the passenger had been forcibly removed from his flight. But it wasn't just the video of the incident that made the situation a complete wreck, but it was the companies attitude towards the situation. No one cares about legality or fine lines, but they want to see action and be heard. going forward, there isn't much that United Airlines can do to better the situation but here is a lot of work to be done for them to prevent this h...
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Blog 4: The Response

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Source: CNN There have been many mentions of consumer response throughout my blog posts about the incident with United Airlines. There was responses ranging from the industry, politicians, and of course the consumers for United Airlines. In today's blog, we will be looking more closely at peoples responses and anaylzing it. The People
 Over 180 million people saw the footage of the passenger David Dao being forcibly removed from the plane. It was one of the top trending videos on YouTube for 2 days, along with a response hashtag #BoycottUnitedAirlines which also held a trending status on twitter for a day. Before you know it, every news channel was covering the incident. As the story grew larger, even more footage came out of the incident, allowing us viewers to get a better visual of what exactly happened on the plane. As the story grew larger, people began to express their anger for United Airlines. This was one of the biggest backlashes against a c...
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Blog 3: United Airlines PR Disaster

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If there is one thing anyone can agree on with PR, is that once an issue breaks, it can be really difficult to manage, making prevention better than a cure for the issue. Unfortunately, it doesn't seem that United Airlines had a PR protocol for a situation similar to the one they are currently facing. The biggest issues were not only the passenger who was wrongfully injured due to being removed from United Airlines, but their PR response was the cherry on top of the storm they are facing.  First Response - Monday "This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation.” – Oscar Munoz, CEO., United Airlines   Monday's response was the first official statement released by ...
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Blog 2: United Airlines Background || Louis Albano

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Source: United Airlines Website Background United Airlines was founded by William Boeing in 1916 as Boeing Airplane Company. United Airlines officially came about on March 28, 1931 when the United Aircraft and Transport Corporation needed to manage its airline subsidies. United Airline is currently the larget airline company in the world, with over 86,000 employees. According to their website , " United Airlines is the world’s most comprehensive global route network, including world-class international gateways to Asia and Australia, Europe, Latin America, Africa and the Middle East with non-stop or one-stop service from virtually anywhere in the United States"  In recent years, United Airlines has been involved in many ethical issues with their cosumers, causing the company to not have the best public perception.  Issues Source: Cagle Dave Granlund Currently is many regulation within the airline industry, that may affect convienence, pricing, travel rates, et...
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Blog 1: United Airlines Passager Forcibly Removed || Louis Albano

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Video Source: Youtube The Incident On Sunday, April 9th a video had gone viral of a passenger on board, David Dao, 69, being forcibly removed from an United Airlines flight. A  law enforment officer grab David, and drag him down the row in the plane in efforts to remove him. The victim made multiple pleas to stop hurting him, and that he needed to be at work the next day because he was a doctor. The cries didn't seem to affect the officer's decsion, leading to the man being injured, and covered in blood within seconds. T he passenger had suffered a broken nose, a concussion, damages sinuses and lost his two front teeth when he was dragged off the United Airlines.  It was later discovered that the issue intially started due to lack of room onboard. United Alrelines had to begin removing passagers from the flight in order to make room for United's employees. At first they had offered a $800 voucher to leave the flight, in which Diavid Dao and his family had initally...
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